Frequently Asked Questions
Yes, if you would like to get a Sample kit, please contact email@example.com to request one.
The mechanism is warranted for 15 years. Case goods and fabric: 5 years.
Click here to view our full Warranty.
Yes. We offer a full refund within 30 days of delivery.
Yes. However, if you decide to cancel your order after payment is processed, but before your bed ships, you may incur a 2% charge. Please contact firstname.lastname@example.org for further information.
We estimate four to eight hours for the assembly process and recommend two people for most steps. You can view the Assembly Manuals and Videos here. Our video series outlines all of the assembly steps.
Shipping is via a common carrier truck, curbside. The driver will back the truck up as far as they safely can, and unload the pallet to the ground. Once the driver has unloaded the pallet off the truck and onto the ground, their responsibility is done. It is up to you to bring the boxes/bed parts into your home.
Your bed will leave our warehouse and make its way to the local freight hub for your area. Once your freight arrives at the local hub, you will be contacted by the local freight scheduler to set up a time and date for delivery. We suggest picking a time when you will have at least two people available.
When your bed arrives, you must check the shipment for any obvious damage before you sign for it. If you see any damage to the packaging, please take a picture and note the damage on the paperwork which the driver will ask you to sign. If you find any concealed damage as you are unpacking your bed, please take pictures immediately and send them to email@example.com for assistance.
Please feel free to reach out to firstname.lastname@example.org with any questions. You can also call us at 518-861-3400 ext: 2; our offices are open M-Th 9a – 3:30p, Fri 8a-2p.