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Frequently Asked Questions

No, the mattress is not included. We recommend using a standard coil mattress that is no more than 11 inches thick.
No. Cabinets are currently not available to purchase on the e-store. However, we plan to add them in the near future.

Yes, if you would like to get a Sample kit, please contact info@inovabed.com to request one.

We currently offer 2 finishes but are looking to expand our selections in the future. If you are a contract buyer and buying in volume, please contact Sales to discuss what is available for Commercial buyers.

The mechanism is warranted for 15 years. Case goods and fabric: 5 years.
Click here to view our full Warranty.

Yes. We offer a full refund within 30 days of delivery.

Click here to view our full Return Policy.

We accept all major credit cards (VISA, VISA Debit, MasterCard, Discover, and American Express), PayPal and ApplePay.

Yes. However, if you decide to cancel your order after payment is processed, but before your bed ships, you may incur a 2% charge. Please contact support@inovabed.com for further information.

We estimate four to eight hours for the assembly process and recommend two people for most steps. You can view the Assembly Manuals and Videos here. Our video series outlines all of the assembly steps.

Shipping is via a common carrier truck, curbside. The driver will back the truck up as far as they safely can, and unload the pallet to the ground. Once the driver has unloaded the pallet off the truck and onto the ground, their responsibility is done. It is up to you to bring the boxes/bed parts into your home.

Your bed will leave our warehouse and make its way to the local freight hub for your area. Once your freight arrives at the local hub, you will be contacted by the local freight scheduler to set up a time and date for delivery. We suggest picking a time when you will have at least two people available. 

Please view one of the following PDFs for an overview of what will arrive on your pallet. Packaged Sofa-WallBed & Packaged TableBed.

When your bed arrives, you must check the shipment for any obvious damage before you sign for it. If you see any damage to the packaging, please take a picture and note the damage on the paperwork which the driver will ask you to sign. If you find any concealed damage as you are unpacking your bed, please take pictures immediately and send them to support@inovabed.com for assistance.

Please feel free to reach out to support@inovabed.com with any questions. You can also call us at 518-861-3400 ext: 2; our offices are open M-Th 9a – 3:30p, Fri 8a-2p.

Email us at info@inovabed.com with any additional questions! Thank you.