Refund policy

With our simple return process, you can shop our website worry-free!

If something doesn’t work out, you can return it within 30 days of delivery.

Terms & Conditions:

  • Returns must be started within 30 days of receiving your item.
  • Product must be in its original, undamaged condition, with all original product inserts, accessories, and packaging.
  • Applicable return shipping costs and credit card processing fees will be deducted from your return in cases of buyer’s remorse, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought somewhere else, etc. Shipping costs vary depending on the location, size, and weight of the item.
  • Once provided with a return authorization and shipping documents, products must be shipped back as soon as possible, so they arrive at our facility within 45 days of original delivery.
  • We inspect all returned items and refund based on the condition of the item. For products returned in unsaleable conditions, a partial refund may be issued.
  • This return policy only applies to stock items ordered through www.inovabed.com. It does not apply to Custom Orders placed through our Contract Division. Custom orders are non-returnable and non-refundable.

How to Return an Item:

Email help@inovabed.com with your Order #, Reason for Return and Best Way to Reach You. A Customer Service Rep will reply within 24 business hours. OR call 1-518-861-3400 and ask for the Project Management Team.

Please have your information readily available.

Defective Product and Returns Due to Our Error:

If there is a mistake with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by doing one of the following; 

  • Sending replacement parts
  • Replacing the product entirely
  • Covering applicable return shipping costs
  • Issuing a refund if applicable

Products Returned After 30 days:

Did you miss the 30-day return window? Great news! You may still start a return after 30 days, but may only receive a partial refund depending on the following:

  • Condition and/or age of the merchandise
  • Cost of the original and return shipping charges deducted from your refund

InovaBed reserves the right to accept or deny late returns and to determine the appropriate refund amount.